Not resolved
Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Style and Design
Value for money

They actually did produce a finished book for me. It was published in 2016.

I am happy with the editing and overall look even though it took longer to finish than I was told it would. Since then, I haven't had any issues ordering copies for myself, but it's all done through email without talking to an actual person. They happily charge my card and a box of books arrives right away. My problem is that the book is being sold on Amazon, Barnes and Noble and Green Ivy's websites and I have never received any statement of copies sold and certainly not any money.

Every contact number I had for Green Ivy no longer works and the only time I get an email response is if I place an order.

I wasn't expecting to get rich, but I would like to remove my book from being sold on these websites if I don't see any income from it. At this point, I have no idea if the contract I had with them is still valid because I can't contact them!

Product or Service Mentioned: Green Ivy Publishing Customer Care.

Reason of review: Poor customer service.

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